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Refund Policy

If a cancellation is needed.
 
Any order placed and paid for through the designer, then cancelled prior to proofing will result in a 20% processing fee.
 
Once artwork is sent for approval, Rayjus Inc., including Rayjus Subsidiaries, will only refund up to 50% off the total cost of the order due to time spent designing the order. If a customer requests a refund due to manufacturer error (ie. wrong colors, missing logos, or any obvious defect), Rayjus Inc., including Rayjus Subsidiaries, reserve the right to have the garment returned.
If it is deemed unusable, Rayjus Inc., including Rayjus Subsidiaries, may refund the amount or make a new garment.

Due to our thorough proofing process, Rayjus Inc., including Rayjus Subsidiaries, are not responsible for any artwork or spelling errors that may have occurred on the finished garment. All garments are custom and therefore if a garment is received by a customer with an error, Rayjus Inc., including Rayjus Subsidiaries, reserve the right to ask for it to be returned for further inspection and possible reconciliation.

Rayjus Inc., including Rayjus Subsidiaries, reserve the right to refuse any returns based on our artwork and production specifications.

If you feel you have an error on your jersey and it needs to be replaced, Rayjus Inc., including Rayjus Subsidiaries, will allow you 14 days from the date you received your garment to contact us for possible consideration.

Return Policy

Rayjus Inc., including Rayjus Subsidiaries, will not refund the value of any garment if the wrong size is ordered. Please refer to our sizing charts for more information. If your garment does not fit, Rayjus Inc., including Rayjus Subsidiaries, will be happy to work with you in achieving the correct size.

It is recommended that you proof your garment via a computer and not on your cell phone. Colors displayed on your phone or computer may not reflect the actual colors on your garment due to variations in monitors or cell phones. See our color chart for more information.

Please review our Help Center for more information.

 

 

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